Good start to the week (but that’s partly because we were so busy doing ‘stuff’ over the weekend) – managed to change interweb hosting provider etc. ( a scary process when you haven’t done anything like this before)
The transition (touch wood) has so far proved OK – I can send and recieve emails and we have a ‘skeleton’ website - Woo Hoo !!
So no (as far as I’m aware) customer communication disruption?
Had an interesting delivery job today, took me back to my days as an engineer within the paper industry – aaaahhhh I can ‘smell’ it now !
Basically, I had to take some parts to an engineering firm, wait while they were fixed/refurbed and bring them back. This was for a printing company and one of thier special guillotines.
I’d forgotten just how much work I used to do on guillotines – build them, fix them etc etc.
Summary was we achieved a very quick turn around so my customer was able to get his guillotine up and running, complete his order and minimise his customer disruption. (I think I mentioned something like this earlier)
Onward and upward as they say…..
Yes finally after all our endeavours we’ve been awarded Bronze level status within the Suffolk Carbon Charter.
The award recoginses companies taking thier environmental responsibility seriously, with credible carbon monitoring and reduction plans in place. Comments in the award covering letter highlighted the “obvious and genuine commitment” of the company.
So there we go……
Let me know if you want to know more
Earlier this week I was alerted to another courier company that was using a number of our website and blog pictures !!
The company in question had been operating for over 30 years had ISO accreditation etc etc – I called just before 5.30pm and there was No answer and NO answerphone….Hmmmm??
Anyway, next day I managed to speak with one of the directors and after an apology, by the end of the day all pictures were removed.
Interesting the Web design company that produced thier website has the same address as the courier company !!!
Its a strange world out there….
I recently completed a 6 question ‘quiz’ about motorcycling – while there’s nothing strange with the response (in my eyes) ‘others’ may well have a different view….
I am interested in motorcycles because:
I enjoy riding
You are an adventurous creature who loves independence and freedom, and are not held back by risk. As well, you are secretly admired by those who wish they could be more like you (and who may also consider you “crazy,” or more precisely, “inspirationally abnormal”).
I ride motorcycles primarily to:
Enjoy riding by myself
You are free-spirited, independent, actively competent and dexterious, as well as quite self-assured. You are a natural leader and go your own way: no one can tell you how to run your life. You enjoy life more than any non-rider you know. You’ve solved most of the primary problems in the world, and if you could spend a little less time riding, you could help get those resolutions implemented!
I think “motorcycle safety” is:
Something I continually learn more about.
You are intelligent and/or experienced enough to respect the concept of reducing calculated risks for the purpose of enjoying long-term motorcycle pleasures. You are a good friend to yourself and to others, and all things considered, you have a pretty good life. You would help another in need (including non-bikers) and represent the cream of the crop within the global brotherood of motorcycle riders.
I primarily ride:
Huh? What does the weather have to do with anything? I ride until the snow is too deep to get out.
Dude, presuming you’re telling the truth, you are one heck of a hard-core, motorcycle riding fanatic! You are healthy, strong, hard-headed, ruggedly individualistic, and very adept at solving problems and getting things done. It’s likely that you’re also a Navy Seal. If there were more people like you we’d have world peace and every nation would have a balanced budget. (WELL, I AM A COURIER)
Here is what I think about wearing a motorcycle helmet:
Your Answer: B1
I always wear a helmet, regardless of whether the law says I need to or not.
You balance your freedom and pleasure with practical responsibility. You have confronted the reality that if you want to enjoy motorcycle riding a long time, a high-quality helmet is an important part of ensuring your survival. Heck, that helmet of yours even has the potential to help your family, friends and associates to benefit from your brilliant and entertaining companionship indefinitely into the future.
The “Best” motorcycles are those that:
Your Answer: D1
Go the longest distances in relative comfort.
You are bold, adventurous, spirited, philosophical and experienced in many areas of life. Even though you are a kid at heart, statistically speaking, you are over the hill. You are enjoying life more than most every non-rider you know and your non-riding friends think you’re eccentric.
I rest my case….
See you soon, ride safe…..
Two years on, he is looking at growing his Bury St Edmunds based motorcycle courier business, Concierge Couriers, so that he can take on more riders.
Steve was the UK sales manager for a Scandinavian chemical company and when he was made redundant he handled a turnover of £3.5 million.
Standing next to his red Moto Guzzi 750 bike (he also has a BMW ex-police bike) he admitted: “This had been a dream since I was a kid. Motorcycling is my passion and it’s good to make people smile when you do a good job.”
Having looked into starting the business he went to Suffolk’s enterprise agency Menta to see what help they could give.
“They gave plenty of support,” he said. “It would have been a lot harder without Menta, that’s for sure, and there would have been a lot more head banging.
“For the last two years we’ve been in regular touch with them. We’ve done some of their courses, too, which have been very useful.”
He has also had police motorcycle training, which he recommends, and training from Suffolk County Council’s Low Carbon Champion scheme, which has reduced running costs.
His air of the mature, respectable businessman is a far cry from the usual image of a bike courier, but so is the technology he uses.
Instead of bike ‘leathers’ he wears a rider’s suit of high tech materials including patches of impact resisting foam and bullet-proof Kevlar to protect him in falls. His £1,000 helmet has a microphone and speakers enabling him to make and receive calls or hear the satellite navigation and radio. He says the sat nav saves fuel by plotting the most efficient routes for his typical 400-mile days.
The bike also has a camera which enables him to show customers the reasons for delays. He added: “The other day I had a solicitor claim something hadn’t arrived, so I emailed them a clip of me delivering it and someone signing for it. They phoned later to say they’d found it.”
He says some people think bike couriers are limited to documents. But his bikes have three huge panniers and boxes can be strapped to the pillion seat in a waterproof bag.
“We take aircraft spares, tractor spares,” he said. “We’ve even had some artworks; anything you can fit on the back.”
He currently has other riders subcontracting for him and says: “The next stage is to grow the business to sustain a few other people.”
Steve has a website at http://www.conciergecouriers.co.uk
At home we’re pretty good at recycling ‘most’ things. We have an allotment so we never seem to forget ‘organic’ material for recycling, in fact our brown bin – thats combustable waste, is NEVER put out for the council collection (Maybe I should ask for a rebate !!) Then there’s the dry recylables – paper, metal and appropriate plastics – usually manage a full bin within the 2 week collection cycle !
So what about the business? – as a motorcycle courier we’re already 1 step ahead of the ‘man in van’ and the rest of the courier crowd. We are already a ‘greener’ mode of transport, by function and design – Yeh, so what else can we do….
Well recently we ‘enrolled’ with a scheme run through Suffolk County Council and specifically by the Green Light Trust. The course is run over 3 mentoring sessions which gives businesses a real valuable insight in to becoming a Low Carbon Champion- with Bronze, Silver and Gold accreditation.
What suprised me was that once you go into all the details of ‘greening’ your business what improvements in energy/carbon reduction can actually be achieved. Not just that, but the potentail savings can be achieved – so in todays market getting a few percent more on the bottom line can’t be bad.
Before starting this project (and it wont be completed until September) we’d embarked on 2 key areas looking for potential improvments. One area was, we invested in a more ‘intelligent’ Sat Nav system – in summary over a normal 400 mile round trip we could see a saving of ~£10.00. Might not seem much, but if you multiply it up, over the year it all adds up to improved bottom line – which can’t bad.
This is the most clear cut change with positive results we’ve made, doing the green appraisal of the business operation there are other areas identified and possible to implement (eg, paperless invoicing and Proof of Delivery) that will promote reduced energy/carbon consumption. There are other areas to investigate for further potential energy/carbon consumption savings. In addition there’s also the marketing of this issue, so overall very positive.
I’ll report back later on what else we find out…..
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Been quite quiet this week in the world of motorcycle couriering – it least it has been for me. But like everyone in biz there’s always stuff to do – but to be honest there’s only so much of ‘that … Continue reading